Our philosophy has always been one of continuous quality improvement and all of our facilities have been accredited by the Aged Care Standards Agency. We believe that, by this achievement, we can demonstrate to our residents that we are truly dedicated to the provision of a high standard of care and services.
Each of our facilities are managed by an experienced Facility Services Manager and assisted by a Care Services Manager. The facilities are further supported by the innovative Executive Services Support Team from Columbia Business Services, whose main purpose is to plan the development of the Organisation’s strategic planning and financial management processes and the management of its business and clinical improvement programs. These improvement programs cover areas such as Continuous Improvement Plans, Human Resource Development and Management and Risk Management, to name but a few.
Our Vision
To be dynamic leaders through innovation, excellence and expertise in care and service delivery.
Our Values
Columbia Aged Care Services values best practice and high service standards to deliver individualised care, through:
Care - as in everything we do;
Comfort - as in the environment we create that ensures quality of life;
Consideration - as in the open and supportive way we act.
Our Mission
Columbia Aged Care Services’ Mission, underpinned by its Care, Comfort and Consideration values, is to:
- Be one of the nation’s select providers of residential aged care services by way of its innovative practices, continuous improvement programs and adoption of better practice models;
- Provide residential aged care services that meet the needs of all key stakeholders by means of research, planning and consultation;
- Facilitate the community’s acknowledgement and appreciation of its services by excelling in operational performance that is wholly customer-focussed.
Our Objectivities
In keeping with its Vision, Values and Mission, Columbia Aged Care Services shall be a service Organisation which:
- Is conscious that its usefulness to its stakeholders and the community is dependent on its integrity, honesty, efficiency and effectiveness;
- Is firm yet fair, impartial and constructive in all its dealings with customers, staff and all other stakeholders affecting its businesses;
- Provides a high standard of care and services by maintaining operational compliance and adopting better practice in all aspects of service provision;
- Works within the boundaries of service provisions, legislative obligations, duty of care, code of ethical or professional conduct and residents’ rights;
- Employs staffs who recognise the value of creating a positive environment to enhance the community’s quality of life, promoting better practices, occupational health and safety with a commitment to continuous improvement through professional and personal development;
- Ensures that each resident is respected as an individual with the opportunity to participate in decision-making and activities of choice with consideration to reducing personal risk, unsafe situations or preventing harm to individuals or others;
- Is willing to respond to concerns of its stakeholders and the community in general through it’s continuous improvement programs;
- Respects individual rights, acts ethically and maintains confidentiality of privileged information, in all its dealings;
- Utilises resources in the best possible way to minimise waste and any environmental impact.
Columbia Aged Care Services shall strive to be fair and reasonable employer by:
- Offering wages / salaries and conditions of employment sufficiently attractive to recruit and retain staff of appropriate calibre;
- Facilitating professional and / or personal development opportunities in knowledge, technology, research, practice, team processes, effective work systems and efficient resource utilisation;
- Encouraging and rewarding initiative and innovation from its staff; and in return, requiring a corresponding level of competence, productivity, dedication and integrity from all its staff members.