Compliance
Fully Accredited and Government Approved
Our approach to trust, security and privacy is built around three key principles. They’re at the heart of everything we do. Not only that, we are proud to have earned three-year accreditation – you can read our reports at agedcarequality.gov.au.
Your Privacy
Transparency: We take a human approach to handling your personal information by being open, honest and transparent
Security: We champion industry leading approaches to securing the personal data entrusted to us
Stewardship: We accept the responsibility that comes with possessing your data
We have put together a clear and up-to-date privacy policy that discloses how we collect, store and manage your data in accordance with the Australian Privacy Principles. It also discloses third party vendors who assist us in processing and storing data and addresses as part of our cross-border disclosure.
Our Privacy Policy is available for you to review at our dedicated Privacy Centre website, just click on the link below.
Your Care Team
We recruit based on alignment with our values. That means our people share our ethos, and our commitment to our clients and the broader community. Nonetheless, all employees:
are required to adhere to our code of conduct
are required to sign our confidentiality agreement
are only granted data access rights based on their job function and role
are trained and tested in privacy and confidentiality principles and best-practice
pass and maintain a clear national police check
hold a working with vulnerable people clearance (if required)
Our Systems
When it comes to security and privacy, our Board and leadership team have invested in a ‘Zero Trust’ approach to ensure that the digital systems we use are enterprise grade, and industry leading. Examples of our Zero Trust approach include:
our employees can only access your data when our 'zero trust' criteria are met, such as being on a company owned device, that works only when they insert their physical security key
all of our systems are enterprise grade and use the latest in security best practice standards
all of our devices are secured via encryption and are centrally managed
we diligently apply updates to employee machines and continuously monitor employee workstations for threats
we have the ability to apply critical patches and remote wipe a machine
we use multi-factor authentication (MFA) and other similar technology to further secure access to our corporate infrastructure
we only use a limited number of hand-selected and evaluated technology partners who comply with Australian standards or equivalent privacy and security best-practice
employees are provided with ongoing training and support to adopt safe digital practices
Physical Security
We pride ourselves in maintaining a safe environment for our residents and staff, to facilitate a comfortable and secure home.
Our facilities are secured via CCTV and with logged, electronic door access.
Visitors' and contractor details are recorded at our reception desks.