Fully Accredited and Government Approved

Our approach to trust, security and privacy is built around three key principles. They’re at the heart of everything we do. Not only that, we are proud to have earned three-year accreditation – you can read our reports at

Your Privacy

We have put together a clear and up-to-date privacy policy that discloses how we collect, store and manage your data in accordance with the Australian Privacy Principles. It also discloses third party vendors who assist us in processing and storing data and addresses as part of our cross-border disclosure. 

Our Privacy Policy is available for you to review at our dedicated Privacy Centre website, just click on the link below.

Your Care Team

We recruit based on alignment with our values. That means our people share our ethos, and our commitment to our clients and the broader community. Nonetheless, all employees:

Our Systems

When it comes to security and privacy, our Board and leadership team have invested in a ‘Zero Trust’ approach to ensure that the digital systems we use are enterprise grade, and industry leading. Examples of our Zero Trust approach include:

Physical Security

 We pride ourselves in maintaining a safe environment for our residents and staff, to facilitate a comfortable and secure home. 

Our facilities are secured via CCTV and with logged, electronic door access.

Visitors' and contractor details are recorded at our reception desks.